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How is your data handled?

How does Letterdrop secure your data?

Certifications

We’re SOC 2 Type II certified (find report here)

Here is our Trust Center which contains official data retention and compliance policies.

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Data collected from Sales Calls (needed for content generation)

Support sales call transcript providers: Gong, Chorus, Clari, Grain, Fireflies, Attention, Zoom Cloud Recording

Can be supported on request: Jiminny, Sybill, Avoma, Google Meet

Not supported due to lack of API: Fathom, Otter

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Data collected:

  • Full text call transcript with speakers diarized
  • Email address and name of meeting attendees
  • Date of call
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No data is written back to your sales call transcript provider.

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Content ideas are extracted from each call. Company names and speakers are anonymized. The full transcript is deleted within 24 hrs of analysis.

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For full details on how data is stored, see our security docs.

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CRM (needed for revenue attribution and filtering)

Support CRMs: Salesforce, HubSpot

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Data collected:

  • Deals (for selected pipeline)
  • Deal owners
  • Deal stages
  • Deal amounts
  • Date of deals
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Data written:

  • Contacts may be created or updated (identified by LinkedIn URL and using name + company name as backup)
  • Activity per contact
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