How is your data handled?
How does Letterdrop secure your data?
Certifications
We’re SOC 2 Type II certified (find report here)
Here is our Trust Center which contains official data retention and compliance policies.
Data collected from Sales Calls (needed for content generation)
Support sales call transcript providers: Gong, Chorus, Clari, Grain, Fireflies, Attention, Zoom Cloud Recording
Can be supported on request: Jiminny, Sybill, Avoma, Google Meet
Not supported due to lack of API: Fathom, Otter
Data collected:
- Full text call transcript with speakers diarized
- Email address and name of meeting attendees
- Date of call
No data is written back to your sales call transcript provider.
Content ideas are extracted from each call. Company names and speakers are anonymized. The full transcript is deleted within 24 hrs of analysis.
For full details on how data is stored, see our security docs.
CRM (needed for revenue attribution and filtering)
Support CRMs: Salesforce, HubSpot
Data collected:
- Deals (for selected pipeline)
- Deal owners
- Deal stages
- Deal amounts
- Date of deals
Data written:
- Contacts may be created or updated (identified by LinkedIn URL and using name + company name as backup)
- LinkedIn activity per contact